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Privacy Policy

Privacy Policy

Introduction

PLEASE READ THIS POLICY CAREFULLY BEFORE USING WRITE AWAY LTD SERVICES

Protecting your data, privacy and personal information is very important to Write Away LTD(" us", " our" or " we").  It is vitally important to us that our customers feel secure when using the Services.

This policy along with our terms & conditions(link to T&C’s) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Write Away LTD. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.

When visiting Write Away LTD's (our " Website"), or using any of the services offered via the Website (the " Services"), you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy. If you follow a link to any third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites. Currently our website does not contain any links to third party websites.

Information we may collect

We may collect and process the following data about you:

  • Information that you provide to us.  
  • You will be asked to provide us with your information when you:
  • fill in forms on our Website 
  • or correspond with us by phone, email or otherwise;
  • register to use our services
  • subscribe to our newsletter, 
  • promotional emails or other marketing materials; 
  • use the services;
  • report a problem with our services; or
  • complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not wish to).

The personal information you will be asked to provide to us for these purposes will include your 

  • first name, 
  • surname, 
  • email address, 
  • phone number, 
  • delivery address, 
  • or further information required to verify your identity.

Non-personal information we collect about you

With regard to each of your visits to our Website we may automatically collect the following information; however, this information cannot be used to identify you:

  • device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
  • technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;
  • details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs)

Analytics

We may use third-party service providers to monitor and analyse the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Why we collect the Information

  • To provide you with goods and services you have ordered
  • To contact you regarding your order
  • To respond to communications
  • To enter competitions
  • To complete research surveys
  • To inform you of promotions/events etc

During the order process we collect the following

  • Email
  • First Name
  • Surname Name
  • Address Details
  • Mobile Phone
  • Order Details

Make a Payment

Realex Payments

Our website uses Realex Payments for accepting credit card payments.  We don’t record your credit card details in our database as we just pass these on to Realex Payments.  More information about Realex Payments can be found here: https://www.realexpayments.com

PayPal

Our website accepts payment via PayPal. We don’t record your credit card details in our database as we just pass these on to PayPal. More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.  We therefore encourage you to review it from time to time to stay informed of how we are processing your information.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to online@writeaway.ie

For the purpose of the relevant data protection legislation, the data controller is Write Away LTD (company no. ) 31 Oliver Plunkett Street, 021 4 279555, online@writeaway.ie.

Cookies

Write Away LTD uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use our website, and also allows us to improve our services. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, our Website may not perform properly or some features may not be available to you if you disable cookies.

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