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Terms & Conditions

Terms & Conditions

Introduction

We operate the website www.writeaway.ie (the "Website"). We are Write Away LTD, a company registered in Ireland.

If you are a consumer then references in these terms and conditions (the "Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for private and non-commercial purposes.

These Terms (together with our Privacy Policy) tell you information about us and the Policy, terms and conditions on which we sell the products to you.  The Terms, Privacy Policy and Terms of Website Use are together the "Agreement".

By registering with Write Away and ordering a Product through this Website, you accept that you are entering into a contract with us under these Terms. People who register with Write Away establish an "Account", and become "Users". Visitors to Write Away who do not register with Write Away, but who nevertheless use the Site affirm that they are bound by these Terms each time they access Write Away.

If you do not agree to these Terms, you must not use this Website.

Please note, we reserve the right to amend these Terms from time to time.

Placing an Order

A contract for the purchase of a product is created as follows:

To place an order, a visitor may continue as a guest or become a user by creating an account.

The user places the order on the site by pressing the order confirmation button at the end of the checkout process. The customised product contained in the order is a "personalised product";

By confirming your order, you are agreeing to purchase the “product” you have selected for your order;

At this point, we take payment for your order by means of your nominated payment method;

We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the terms and shall be a new and separate contract between you and us;

Once your Order has been dispatched for delivery, you will receive a “dispatch confirmation email”.

If your order is rejected we will contact you to confirm this and you will be refunded for your order. 

We may reject an order for any of the following reasons:

  • If we do not have your chosen product in stock;
  • Where we cannot obtain authorisation for your payment;
  • If there has been a relevant pricing or product description error;
  • If your order otherwise breaches any of the requirements of these Terms;
  • The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated;
  • We suspect that the order has been placed fraudulently;
  • We cannot make changes or cancel your order once it has been placed – for further details on our cancellation policy, please make contact with us at online@writeaway.ie

Products Shown and Pricing

We endeavour to ensure that every product on Write Away is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout. 

The prices displayed on the website are subject to change and we reserve the right to change these at any time. 

In rare cases, the price quoted for a product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the product to you at the incorrect price, even after an order confirmation email has been sent, if the pricing error is obvious and unmistakable and could reasonably be recognised by you as a mis-pricing.

Prices shown on the website are in Euro and are inclusive of Value Added Tax (VAT) at the prevailing rate. If you’d rather shop in GBP you can choose this on the top right hand side of the page. The price of the product does not include the delivery charge. You are advised of delivery charges at checkout, for more information on delivery please see our delivery information page.

Write Away does not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from Ireland.

Delivery of Products

The products / items sold by us are shipped directly from our store in Cork City Ireland.

The price for delivery is shown separately to the cost of goods at the checkout stage before you place your order.

Delivery charges and times can be consulted on our order and delivery information page.

An estimated delivery time will be given when you place your order. Occasionally our delivery to you may be affected by an event outside our control, please see our order and delivery information page for further information on this. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.

Write Away does not cover, and will not be responsible for, the payment of any additional overseas customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from Ireland.

Changing or Cancelling an Order

We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolution images, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.

In cases of disruption to your delivery due to COVID-19, Write Away will make contact with you regarding any issue that may arise as a result. We are more than happy to work with you on this to ensure delivery with little or no interruption to our service.

Refund Policy

We aim to keep all product images and descriptions on our website as accurate as possible, however, due to updates on packaging and design, some items may vary slightly on delivery. If you are not happy with what you have received, please contact us on online@writeaway.ie

You can request a refund or exchange in the case of faults or damage on your order within 7 days of the date of receipt of the product(s). Please email online@writeaway.ie with your order number, a description and clear photograph of the damaged goods and we will look into this error for you. As stated above, we do not take responsibility for customer generated mistakes. Please see our returns policy page for further information. 

If you choose to receive a refund, we will refund you the total amount you paid for the product(s) plus any delivery charges you may have paid, within 28 days of the day on which you provide us with evidence that the product(s) are faulty.

Payment and Charges

We only accept payment through VISA, Mastercard debit and credit cards, PayPal.

The total charges for the products and delivery are listed on the checkout page and on the order confirmation email.

Payment will be deducted from your account when we receive your order and send you the order confirmation email.

When submitting your order, you warrant that all the details you have provided are valid and accurate at the time, and that when your order is accepted by us, payment will be made in full.

If we cannot accept your order for the reasons outlined above then no charges will be made to your card.

Your order confirmation email contains all the necessary information and our VAT number for businesses.

Privacy

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our privacy policy.

All material on our website is either owned by or licensed to Write Away Ltd and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved. 

You may not copy, distribute, create any derivative work or commercially exploit the content from Write Away, or any of the material found on our website without our prior express, written permission. 

Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.

Links

If or when our website contains links to other websites over which we have no control. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by visiting or using those websites, you do so at your own risk.

Liability

We, and any of our members, agents, directors, employees or partners, have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

  • any loss of income or revenue, business, profits or contracts, and anticipated savings;
  • any loss or corruption of data;
  • any loss or damage which does not directly result from our failure to comply with this Agreement.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.

Risk and Title

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Termination

We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement, or fail to make payment when due.

Events Outside Our Control

We, or any delivery and production service we use, will not be liable or responsible for any failure to deliver, or delay in production or delivery of, the products that are caused by an Event Outside Our Control, as defined below.

An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.

Law and Jurisdiction

These Terms, the Services and each order and purchase of a product are governed by Irish law. You and we both agree that the courts of Ireland will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.

Engagement with our Customer Service team

We will always be polite & friendly to customers who get in touch with us, and ask that you engage with us in the same way.  Abusive language and threats will not be tolerated in any communications with us, be it via email, live chat, over the phone, or on Social Media. The use of inappropriate language may prevent us receiving your emails or messages, as these are automatically filtered to remove abusive content.

Promotions

All promotional products are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  

All promotional codes must be applied by the Customer prior to completing the order for the discount to be deducted. Promotions cannot be applied to previously placed orders or orders placed after the promotion’s expiry date.

Unless stated, discounts cannot be combined and only one offer can be applied to any order, including site wide sales. In this case, the better discount will automatically be applied to the customer's order.

Write Away reserves the right to exclude certain products from promotions. See the specific details of the promotion for excluded products.

Promotional codes are not transferable or redeemable for cash or credit.

Write Away reserves the right to amend or withdraw a promotion at any time. 

Write Away shall not be liable for any financial loss arising out of the refusal, cancellation, or withdrawal of any promotion or any failure or inability of a Customer to take advantage of a promotion for any reason.

If you require any further information please don’t hesitate to contact us at online@writeaway.ie or call us on 021 427 9555.

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